Order Processing, Shipping & Warranty
Order processing
All orders are processed within 48 hours (excluding weekends and holidays). If an item in your order is out of stock, you will be notified by a Concierge Service Representative and given an estimated time of arrival.
Payment
All the prices listed on Bonoboo store are in USD, and accepted forms of payment are: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, PayPal Amazon Payments & some others listed at the bottom of our website.
Taxes
FL residents will have sales tax added to their orders. Any other local taxes are the responsibility of the purchaser.
Shipping
All orders will be processed and shipped within two business days (excluding tables, see table shipments below). Once your order is shipped you will receive an email with your tracking information.
Standard shipping
All orders, excluding tables, are sent via UPS, USPS or FedEx Ground, and standard delivery time is 3 to 5 business days. Shipping cost is determined by the zone where the destination zip code is located. Paddles & accessories orders of $50 or more automatically receive free standard shipping service to locations in the contiguous United States. International FedEx shipping to Canada is charged FedEx-provided rates regardless of the amount, and all taxes and duties must be paid by the consignee.
Second day and Overnight deliveries are also available for an additional charge.
Shipments outside the United States
For other deliveries outside the United States, all duties and taxes must be paid by the consignee, additional shipping charges may apply. Please contact Bonoboo Customer Service at or care@bonoboo.com to request more information on these shipments.
Warranty
All products have a 30 day warranty against factory defective merchandise with the exception of tables, which have a 1 year limited warranty. This warranty does not cover misuse, or customer inflicted damage to a product. Any products that are requested to be assembled, such as Blades and Rubbers, are taken as is, unless damage occurs due to shipping. All used products are taken as is. Beyond the warranty, parts are available for sale from Bonoboo for certain products.